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A88's Privacy Policy — Your data, our responsibility

A88 believes your personal data belongs to you. This Privacy Policy outlines what information is collected, why it is collected, and how it is kept secure. Transparency is at the core of our approach.

Last Updated: January 2026  |  Language: Bengali (bn-BD)
What We Protect
Personal identification details (name, mobile number, address)
Financial Transaction Information
Gaming History & Profile Data
Device & Browsing Information
KYC Verification Documents

Our Privacy Commitment

The core principles we follow to protect your data at a88.

Encrypted Data Storage

All your personal and financial information is stored using AES-256 encryption. No unauthorized party can access this data.

Never Sold to Third Parties

Your information is never sold or rented to any third party. Data is used solely for the purpose of operating our services.

SSL-Secured Connection

Every connection to our website and app is secured with 256-bit SSL/TLS encryption. Your data stays protected even while in transit.

Data in Your Control

You can request to view, correct, or delete your data at any time. You have full rights over your personal information.

Scheduled Data Deletion

After account closure, once legal retention requirements are met, your data will be permanently deleted within the specified timeframe.

Prompt Data Breach Notification

In the event of a data security breach, all affected users will be notified within 72 hours.

Table of Contents

Introduction

A88 ("we", "us") operates a world-class online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") fully and transparently describes how your personal information is collected, used, stored, and protected.

By using our website a88.lc or mobile app, or by creating an account with a88, you are considered to have agreed to this Privacy Policy. Please read it carefully.

A88 believes privacy is a fundamental right. We collect only the data necessary to provide our services. Collecting or storing unnecessary information goes against our principles.

Please note: This policy has been written in plain language so it is easy to understand. If any section is unclear, please reach out to our support team.

What Information We Collect

A88 collects different types of information at different stages. Full details are provided below:

At Registration:

  • Full Name & Date of Birth
  • Mobile number and email address (where applicable)
  • Residential Address
  • Preferred Language & Currency

KYC Verification Timeframe:

  • Copy of National ID or Passport
  • Proof of Address (utility bill, bank statement)
  • Selfie or photo (for identity verification)

Collected automatically during use:

  • IP address and device information
  • Browser type and operating system
  • Page Visit Logs & Session Duration
  • Cookies & Similar Tracking Technologies

At the time of financial transactions:

  • Payment Method Details (bKash number, bank account number)
  • Deposit & Withdrawal History
  • Transaction amount and date

We never store full card numbers, CVV codes, or PINs. Payment information is processed directly by the payment gateway.

Why We Collect Your Information

A88 uses data only for specific, legitimate purposes. The table below outlines the purpose and legal basis for each use:

Purpose of Data Use Legal Basis Applicable Information
Account Creation and Management Contractual Requirements Registration Details
Payment Processing Contractual Requirements Financial Information
Identity & Age Verification (KYC) Legal Obligations KYC Documents
Fraud & Anti-Money Laundering Legal Obligations Transaction & Log Data
Customer Support Legitimate Interest Contact Information
Sending Relevant Promotions Your Consent Contact & Preference Information
Responsible Gaming Monitoring Legitimate Interest & Legal Obligation Gaming Activity

Cookies Policy

The a88 website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

Cookie Types Purpose Duration Type
Essential Cookies Login sessions, security At the end of the session Mandatory
Performance Cookies Monitoring site performance 1 year Analytics
Functional Cookies Remembering language and preferences 6 months Optional
Marketing Cookies Relevant Advertising 30 days Optional

You can disable non-essential cookies through your browser settings, though some features may become limited.

Data Sharing Policy

A88 does not sell your information to any third party. However, in limited circumstances, data may be shared with specific partners:

  • Payment Processor: Necessary information is exchanged with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
  • Game Provider: Limited gaming data may be shared with game providers for Live Casino or specific games.
  • Law Enforcement Agencies: Data may be disclosed in response to a court order or legal obligation.
  • Anti-Fraud Services: Limited information may be shared with specialist fraud prevention services.

When data is shared with third parties, we have strict data processing agreements in place to ensure your information remains protected.

A88 never sells your personal information to advertisers or marketing agencies.

Security Measures

A88 uses the highest industry-standard technology to protect your data. Our security infrastructure includes:

  • AES-256 Encryption: All stored sensitive data is encrypted.
  • 256-bit SSL/TLS: Protection of data during transmission.
  • Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
  • Firewall & DDoS Protection: Protection against server attacks.
  • Regular Security Audits: Regular security audits conducted by independent third parties.
  • Penetration Testing: Regular testing to identify system vulnerabilities.

We continuously invest in data security. That said, no system is 100% impenetrable, so we also encourage you to use a strong password.

Your Data Rights

As an a88 user, you have the following rights over your personal information:

1
Right to Access Your Data

You may request to know what information a88 holds about you.

2
Right to Rectification

You can contact support to request corrections to any inaccurate or outdated information.

3
Right to Erasure

Where no legal obligation applies, you may request deletion of your data after account closure.

4
Right to Object to Processing

You can opt out of your data being used for marketing purposes at any time.

5
Right to Data Portability

You may request an export of your data in a machine-readable format.

6
Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact our support team. Email: [email protected] — We will respond within 30 days.

Data Retention Period

A88 does not retain any data longer than necessary. Retention periods are defined by the type of information:

  • Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
  • Financial Transaction Records: 7 years from the date of the last transaction (tax and financial regulatory obligations).
  • KYC Documents: 5 years after account closure.
  • Customer Support Contact: 3 years from the date of last contact.
  • Log files and technical data: 12 months.
  • Marketing preferences: Until consent is withdrawn.

Once the retention period expires, your data is securely and permanently deleted or anonymised so that you can no longer be identified.

Minor Protection

A88 is strictly for adults. We do not knowingly collect or process data from anyone under the age of 18.

  • Age verification is carried out at the time of registration.
  • Proof of age is mandatory as part of the KYC process.
  • Accounts are suspended immediately if the user is suspected to be a minor.

If you are aware that a minor is using a88, please contact us immediately [email protected]Let us know and we will take prompt action.

Privacy Policy Updates

A88 may update this Privacy Policy at any time. In the event of changes:

  • You will be notified in advance via SMS to your registered mobile number or by email if any significant changes are made.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Continued use of our services after any changes constitutes acceptance of the updated policy.

We will always give advance notice of any significant changes. No major updates will take effect without prior notification.

Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

  • Live Chat: Active 24/7, with responses typically within 5 minutes.
  • Email: [email protected] (responses provided within 24 hours on business days)

Our data protection team is available to assist in both Bengali and English. We take any privacy-related concerns you have seriously.

FAQs

Frequently asked questions about our Privacy Policy.

No, a88 never sells your personal data to any third party. Your information is used solely for service operations, payment processing, and legal compliance — nothing more.

Submit a deletion request via live chat or email at [email protected]. Note that financial transaction records and KYC documents must be retained for legally required periods.

Promotional messages are sent only with your consent. You can manage this preference during registration and opt out at any time through your account settings or by contacting support.

Yes. KYC documents are stored with AES-256 encryption and can only be accessed by authorized personnel for designated purposes. Every access is logged.

Disabling essential cookies may cause login and security features to stop working. However, turning off performance or marketing cookies generally does not affect the core gaming experience.
Safe & Trusted

Your data is safe — now play with complete peace of mind!

A88 uses industry-leading technology to safeguard your privacy. Register today and start enjoying a secure gaming experience.

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